Marketing, Operations and Sales:
Crystal Hospitality Consulting focusing on Private Clubs, Hotels, Cruise Ships, Restaurants and Spas. We measure the service provided to your customers and obtain valuable customer service feedback for your business. By objectively measuring customer service through the customer's view point, and using a consultative approach, we provide the opportunity to achieve customer service excellence through independent customer service evaluations.

Your business may already evaluate customer service and employee performance but an objective measurement of quality control is the most important aspect of your service oriented business. Mystery shopping programs use actual customer experiences to measure and compare service levels, identify trends and provide accurate feedback in the form of mystery guest for private clubs, hotels, cruise ships, restaurants and spa resorts.

Providing independent research as your quality auditor, I can help you determine the quality of customer service, initial selling, up-selling skills and product knowledge that are being demonstrated during the course of daily business by your front line employees and managers.

My clients benefit from customizable online reporting tools that measure service through the customer's experience. This market research and consumer evaluation provides unique and comprehensive measurement of the most important aspects of your business; that which earns repeat business from satisfied consumers and ensures they will make your business their first choice when making future bookings while promoting your business to their circle of influence.

Mystery Shopping will enable your business to establish benchmark service standards in customer service.