"Train people W.E.L.L. enough so they can leave, treat them W.E.L.L. enough so that they don't want to."
Crystal Hospitality Group is a full service consulting firm with specific concentration in the Private Club, Resort, Cruise Ship, and Hotel industries. With a combined experience of over 160 years in operations, food and beverage, marketing, sales, membership, real estate, and service training, Crystal Hospitality Group offers independent assessments and specifically designed solutions to achieve desired results within the organization. Our proprietary service training program, W.E.L.L. (What Excellence Looks Like), combines the job description and on-boarding process into a streamlined, cost saving and more comprehensive process for new associates with regard to their primary and secondary responsibilities and tasks. It also eliminates the bad habit transfer effect and the interpretation within the review process, creating a stronger relationship between staff and their direct supervisor. As a cloud based program it reduces the time required for managers and staff to complete their reviews and self appraisals.
Our passion is hospitality and to ensure that our clients are receiving the products and services that will elevate the organization to the next level and beyond . We are dedicated to exceeding our clients' expectations by thoroughly understanding the purpose, function and impact of each role within the organization. Allow us an opportunity to introduce ourselves. You will be glad that you did.
© 2017 Crystal Hospitality Group
Crystal Hospitality Group
1704-B Llano Street, Suite 252
Santa Fe, NM 87505