Products and Services
Branding and Messaging
Mystery Shop Evaluation
We can evaluate every department within the operation via the use of concealed microphones, cameras and shop calls we can interact with staff in a variety of situation and evaluate overall performance. A mystery shop allows senior management to see first hand the interaction of line staff and mid level managers as they perform their tasks of being of service to guests, clients and members. We provide and complete and comprehensive summary of every interaction that assists senior management in evaluating staff performance as is relates to the mission statement of the organization.
This can be customized to each property and their needs:
Marketing and Collateral Design
Studies have shown that visual appeal can be assessed in 1/20 of a second. That shows you how important it is to invest in the best quality graphic and web design for your company.
Crystal Hospitality Group offers a full range of Graphic and Web design services to showcase your property, build brand loyalty, and make a powerful first impression.
Our design services include:
Relationship Sales Training
There are numerous training coursed that most or many hospitality sales teams have participated in: Spin Selling, Professional Selling Skills, 7 Habits just to name a few. Over the years Crystal Hospitality Group has developed a keen sense of what works best in the highly competitive market of hotel and resort sales. We believe that the development of relationships in this modern era of digital media sales the ability of sales managers to create an immediate and strong relationship with decision makers in key to driving new room bookings and tethering the clients loyalty to the brand. Personal professional relationship that are driven by doing what is morally, legally and ethically right will out preform the competition at all levels. Motivating sales persons to exceed their potential and achieve their goals is our passion.
Real Estate Brokerage & Property Management
With over 160 collective years of experience within the hotel, resort and private club industries Crystal Hospitality Group has the ability to offer a variety of services as they pertain to absentee ownership, property acquisition and asset dissolution. We can provide staffing at all levels, establish mission statement, create operational standards, ensure financial achievement and performance accountability.
The W.E.L.L. System
What Excellence Looks LikeTM
Emphasis in this process is on positive aspects of the service journey, rather than pointing out deficiencies in technique, creating a strategic partnership process that involves managers and their teams. It is also a key element in the development of successful service professionals by defining what service excellence looks like in each role and task. Bridging the disconnect between expectations and performance is one of Crystal Hospitality Group's specialties, and it can lead to the satisfaction of both sides of what is all too often a difficult divide that has a quantifiable impact on guest and member satisfaction surveys, brand loyalty, and bottom line financial performance.
© 2017 Crystal Hospitality Group
Crystal Hospitality Group
1704-B Llano Street, Suite 252
Santa Fe, NM 87505